At DashboardHub, we are committed to providing high-quality dashboard templates that genuinely help your business. We are confident in our products, which is why we offer an unconditional 30-day money-back guarantee on all purchases.
If for any reason — whether the template doesn't meet your expectations, doesn't work as described, or you simply changed your mind — you can request a full refund within 30 days of your purchase. We will process your refund promptly and without requiring any explanation.
Our goal is to ensure every customer is satisfied. We would rather refund a purchase than have an unhappy customer.
You are eligible for a full refund if:
You do not need to provide a reason for your refund request, though we appreciate any feedback to help us improve our products.
The 30-day refund window begins on the date of your original purchase, not the date you first accessed or downloaded the template.
Requesting a refund is simple. Follow these three steps:
Please include the following in your refund email:
Once your refund is approved:
You will receive an email confirmation as soon as your refund has been initiated. If you do not see the refund after 10 business days, please contact your bank or payment provider before reaching out to us.
While we aim to honour all refund requests, the following situations may not be eligible for a refund:
Refund policy abuse — such as systematically purchasing and returning templates to access content without payment — may result in the refusal of future refund requests and/or termination of access to our platform.
If your request falls outside these guidelines and you believe you have a valid reason for a refund, please contact us and we will review your case individually. We aim to be fair to all customers.
In some circumstances, we may offer partial refunds at our discretion, such as:
We will always communicate clearly and work with you to find a fair resolution.
We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving all issues quickly and fairly, and chargebacks create additional administrative burden for both parties.
If you have contacted us and are unsatisfied with our resolution, you have the right to initiate a dispute with your payment provider. However, initiating a chargeback without first contacting us may result in:
To request a refund or ask any questions about this policy, please contact us:
We are committed to making your DashboardHub experience a positive one. If you ever have an issue with a purchase, please do not hesitate to reach out.